Privacy Policy

Information We Collect

When you register an account, make deposits, or interact with bao88's services, we may collect the following categories of personal information:

• Identity information: full name, date of birth, and a government-issued identification document where required for account verification.
• Contact information: email address, mobile phone number, and residential address in Bangladesh.
• Financial information: payment method details including bKash, Nagad, and Rocket mobile wallet references, deposit and withdrawal transaction records, and account balance history.
• Technical information: IP address, device type, browser type, operating system, and session activity logs collected automatically when you visit our platform.
• Usage information: game history, betting activity, preferred sports and casino categories, and any content you submit via support channels.

We collect only the minimum information necessary to provide and improve our services. We do not knowingly collect personal data from individuals under 21 years of age. If we discover that a user under 21 has provided personal data, we will delete it promptly.

How We Use Your Information

The personal data we hold is used exclusively to operate bao88 and improve the experience for our users across Bangladesh. Specifically, we use your information to:

• Create and manage your bao88 account, verify your identity, and process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels.
• Deliver and personalise our gaming services, including cricket betting on BPL and IPL, live casino tables, slots, and crash games, based on your preferences and history.
• Send you transactional messages, account notifications, and — where you have opted in — promotional communications about new games, bonuses, and seasonal offers.
• Conduct fraud prevention, detect and investigate suspicious account activity, and comply with legal obligations applicable to online gaming platforms operating in or serving Bangladesh.
• Analyse aggregate, anonymised usage data to improve platform performance, game selection, responsible gaming features, and the overall user experience on mobile and desktop devices.

Cookies and Tracking Technologies

bao88 uses cookies and similar technologies such as local storage and session identifiers to keep you logged in, remember your preferences, and analyse how our platform is used. Essential cookies — those strictly necessary for the site to function — are always active. Non-essential cookies, including analytics and preference cookies, are activated only where permitted and may be managed through your browser settings. Disabling cookies may limit certain features of the platform.

We may use anonymised, aggregated data from cookies to understand general trends in how players from Dhaka, Chittagong, Sylhet, and other regions of Bangladesh engage with cricket betting, live casino, and slot content. This data does not identify you personally and is used solely to improve bao88's offerings.

Sharing of Your Information

bao88 does not sell your personal data. We may share limited information with trusted third parties only in the following circumstances:

• Payment processors: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, we share the minimum necessary transaction data with the relevant payment provider.
• Service providers: third-party vendors who assist us in operating the platform (for example, hosting, customer support software, and security services) under strict confidentiality agreements that prohibit them from using your data for their own purposes.
• Legal and regulatory requirements: where we are required by applicable law, court order, or the direction of a competent authority to disclose user information, we will do so to the minimum extent necessary.

Outside of these defined circumstances, your personal information remains within bao88 and is not disclosed to any external party. We do not share your data with advertisers, data brokers, or social media platforms.

Data Security

bao88 employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, access controls that restrict who within our organisation can view sensitive account information, regular security audits, and secure data storage infrastructure.

While we take all reasonable precautions, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your bao88 login credentials. If you suspect any unauthorised access to your account, please contact our support team immediately at [email protected].

Your Rights

As a bao88 user, you have the following rights with respect to the personal data we hold about you:

• Right of access: you may request a copy of all personal data bao88 holds about you.
• Right of rectification: if any information we hold about you is inaccurate or incomplete, you may ask us to correct it.
• Right of erasure: subject to legal and regulatory retention requirements, you may request the deletion of your personal data. Note that some data may need to be retained to comply with anti-money laundering obligations.
• Right to withdraw consent: where we rely on your consent to process data (for example, for optional marketing communications), you may withdraw that consent at any time by contacting us.

To exercise any of the rights listed above, please contact us at [email protected]. We aim to respond to all data rights requests within 30 days of receipt.

Payment Data and Financial Information

bao88 processes payment transactions in Bangladeshi Taka (BDT) via local mobile financial services including bKash, Nagad, Rocket, and Upay, as well as international card networks Visa and Mastercard. When you initiate a deposit or withdrawal, the relevant transaction data is transmitted securely to the appropriate payment provider. bao88 does not store full card numbers on its servers; card transactions are handled by PCI-compliant third-party processors.

Transaction records are retained for the period required by applicable financial regulations. These records may be reviewed in the event of a dispute, bonus abuse investigation, or as part of our anti-fraud procedures.

Age Restriction and Under-21 Policy

bao88 is a platform strictly for adults aged 21 and above. We do not knowingly allow individuals under the age of 21 to register or use our services. During registration, users are required to confirm that they are 21+. Where identity verification is required, date of birth is checked against identity documents. If we identify or receive a credible report that a user is under 21, the account will be suspended immediately, all funds will be frozen pending review, and personal data associated with the account will be deleted in accordance with this Policy. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms.

Changes to This Privacy Policy

bao88 reserves the right to update or amend this Privacy Policy from time to time in response to changes in applicable law, platform features, or our internal data handling practices. When we make material changes to this Policy, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via their registered email address or a prominent notice on the platform.

Your continued use of bao88 after any modification to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the changes, you should discontinue use of the platform and may request deletion of your account and associated data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bao88 handles your personal data, please contact our support team. We are committed to addressing your enquiries in a timely and transparent manner.

Email: [email protected] — our support team is available 24/7 for account, payment, and privacy-related enquiries from players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and beyond.